Success Stories
Case Study – Check Processing
Louisiana Department of Public Saftey

Louisiana Department of Public Saftey (LADPS), located in Baton Rouge, Louisiana, provides the customer service aspect of handling payments for state driver license renewals for state residents. For each resident of the state that has a driversí license, a yearly renewal fee is mailed along with the license permit to the states processing office. The check, its mailed envelope and the license renewal form are scanned and placed in a folder for each person. The checks are then separated for data entry processing and submitted to a bank for deposit.

Business Challenge(s)
The data entry time taken to key the data from each check took along time and was also prone to the occasional error. Check 21 requirements encouraged LAPDS to scan and send the check data and image electronically to the bank for processing, instead of sending the paper checks and having the bank process them.

The Solution(s)
After the check, any correspondence and the envelope were scanned into a folder for the customer, the checks were separated into a separate batch. The checks were scanned with a special batch class using the A2iA Check Reader module to capture the MICR information along with the check amount. These fields were presented for validation to verify the correct amounts and then this data was placed into a file to be sent for additional processing. The Check reader module can accommodate for the differences in check sizes and still locate the information correctly.

The twenty two scanning workstations consisted of Kodak i260 scanners. Each was equipped with Kofax Adrenaline image processing cards to handle the high speed scanning. Most scanners used the Kofax software Virtual Re-Scan 4.0 Plus features to capture perfect images of the checks. These documents have complex anti-copying backgrounds; without the Virtual Rescan software, the document images would be very difficult to read. Checks were captured at 300 DPI to ensure the Check Reader module could OCR the MICR information correctly.

Typically, poor image quality requires rescanning from two to eight percent of all pages. The process is tedious and expensive. The scanner operator must stop scanning new documents, locate the pages that require rescanning, adjust scanner settings, then reload and rescan these pages. The process may have to be repeated many times to generate a readable image. The operator must then replace the rescanned pages in the correct locations in their batches — both the hard copy and electronic version. Research has shown it costs six times more to rescan a page than the original scan.


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